Live chat with reference dept. @appstate

Tonight I remembered I need to try out the Live Chat program that is through ASU. I really didn't have any questions to ask, but as soon as I got online someone was waiting there and said hello and how can I help you? I thought that was very nice. I asked the person how long do they stay available and they said usually till 10 or the hours of the library. During finals it's later, usually 12am. They told me there was a reference librarian there now if I needed to ask any questions. I asked them if they have any other responsibilities or do they just wait for someone to chat. And of course they have other things to take care of, mainly watching the circ. desk. They said they didn't get many people to use the Live Chat so far. I thought this was a neat way to get information. I'm thinking I may have wrote something about this type of interview in one of my papers/blogs. I'll have to remember this service!